Shipping policy

Shipping Policy

Thank you for shopping with us! Below you’ll find everything you need to know about our shipping process.

Order Processing

Processing time: 2–7 business days
Orders are processed Monday–Friday (excluding holidays)
You will receive a confirmation email once your order has been shipped

Shipping Times

Shipping times vary depending on your location and the fulfillment center used.

United States: 3–7 business days
Canada: 5–10 business days
International: 10–20 business days

Please note: These are estimated delivery times and may vary due to factors outside our control (e.g., customs delays, carrier issues).

Shipping Costs

Shipping rates are calculated at checkout based on your location and the items in your order.

We may offer free shipping promotions from time to time—keep an eye out!

Order Tracking

Once your order ships, you will receive a tracking number via email. You can use this to monitor your package’s journey.

Multiple Shipments

Because we work with multiple print providers, items in the same order may be shipped separately and arrive at different times.

Incorrect Address

Please ensure your shipping address is correct at checkout. We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.

If you notice an error, contact us immediately at parallax.musiccollective@gmail.com. We cannot guarantee changes once the order is in production.

Lost or Delayed Packages

If your package appears lost or significantly delayed, please contact us. We’ll work with the shipping carrier to resolve the issue.

Damaged or Defective Items

If your item arrives damaged or with a manufacturing error, please contact us within 30 days of delivery with photos of the issue. We’ll gladly arrange a replacement or refund.